Frequently Asked Questions

If you have any questions about our practice, we want you to call and get to know us better. We have answered a few questions below that our patients commonly ask. Please browse through and hopefully you can have your questions answered now.

What do I do if I have an emergency when the office is closed?

In case of a true dental emergency, please contact our office voice mail and let us know the nature of your condition. We will return your call as soon as possible and give you helpful information over the phone, then determine if you need to be seen immediately.

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I have a temporary crown in my mouth. What happens if it comes off or breaks?

If your temporary crown comes off or breaks, carefully wrap up the piece(s), place it into a protective container, and call our office to schedule an appointment for Dr. MacKenzie to re-apply it as soon as possible. Under NO circumstances should you attempt to re-glue the crown or crown pieces back into position.

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How can I safely whiten my teeth?

There are a number of procedures available to help whiten your smile, from at-home whitening products to in-office supervised treatments. Dr. MacKenzie can help evaluate your potential for whitening your teeth, based on their current color and the causes of any discoloration. Once you have decided on the most appropriate method, you will probably spend anywhere from 2 to 4 weeks undergoing a series of simple whitening treatments.

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My gums bleed after I brush. Is this something to be concerned about?

It is certainly not desirable to have bleeding gums following brushing. However, the condition may or may not require attention, depending on the source of the problem. Bleeding gums can be caused by any of the following: improper, rough, "scrubbing" instead of gentle, circular brushing motions; using a hard-bristled tooth brush instead of a soft one; plaque and/or tartar build-up below the gum line; or gum sensitivity due to gingivitis or periodontal disease. If this problem persists despite correct brushing and flossing methods or occurs every time you brush, contact our office to set up an evaluation appointment.

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I really do not like visiting the dentist, is there anything you can do to help me relax?

We understand many people have qualms about having their teeth worked on. So, we strive to create a relaxing atmosphere. For entertainment and distraction, we have special headphones and DVD movies available in all rooms so you can keep your mind on more pleasant things. And for the more complex procedures, we also offer laughing gas and local anesthesia to keep you comfortable and relaxed.

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Crowns, veneers, onlays, inlays and partials…where can I learn more about these procedures?

Our web site is designed to help you learn all you need to about the various restorative and cosmetic techniques we offer. Simply click on the Patient Library link in the margin, then select your article topic from the listing provided. But, if you desire even more information about a larger variety of topics, click here to visit the American Dental Association web site.

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I brush everyday, but my breath just is not fresh. Is there anything I can do?

Millions of people struggle with halitosis, or bad breath, despite daily teeth brushing. Here is a checklist of procedures that can eliminate the problem: twice daily brushing, daily flossing and tongue cleaning; regular professional cleanings, and careful cleaning of any dentures or removable dental appliances. However, if your hygiene is meticulous and the problem persists, we can offer several solutions.

First, we can provide a plastic tool called a tongue scraper that cleans away bacterial build-up on your tongue and significantly alleviates odor. Or, we can recommend a specially-prepared rinse or toothpaste designed to actually break down the odor-causing sulfur bonds that cause bad breath. Finally, we may also suspect a systemic or internal problem such as an infection or underlying condition, in which case we may recommend a visit with your family physician or specialist to identify the cause.

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Do I have to floss every day? Is it really that important?

A little regular flossing goes a long way, and is truly critical for your overall oral health. It loosens food particles in tight spaces that your toothbrush cannot reach, it gets rid of plaque build-up that toothbrushes alone cannot remove, and it exercises your gum tissues. All of which is necessary to avoid gum disease. So, just think of daily flossing as the finishing touch after brushing - insurance for your smile's future.

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I want my front teeth to look better, but I do not want to wear braces. What would you recommend?

Dr. MacKenzie has a number of ways to improve the look of your front teeth without the use of unsightly braces. For slightly crooked or unevenly worn teeth, a bit of reshaping and the addition of porcelain veneers may be sufficient to give them a bright, uniform look. In other cases, it may be necessary to attach "invisible" braces behind the front teeth. We would be happy to talk with you further about the option that best suits your individual situation.

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What is Smile Design?

The highlight of smile design is watching your eyes light up the first time you look in the mirror at the change that has taken place. Our experience of watching our guests react to their new smile is almost overwhelming. We see an immediate change in their confidence and their interaction with others. The result is the creation of a beautiful new smile with a comfortable neuromuscular occlusion.

Typically changing the clinical smile is rewarding, but when clinical changes affect the psychological and emotional components---that is exhilarating! Most see dentistry simply as a repair and maintenance facility. But when patients' lives are changed in such drastic measures, it confirms the reason many of us got involved in dentistry in the first place, which is to help others.

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